Dastak

The Dastak App is a citizen-centric mobile application launched by the Government of Khyber Pakhtunkhwa (KP) to bring essential public services directly to the doorsteps of citizens. It embodies KP’s vision of “Digital Governance and Smart Service Delivery”, ensuring convenience, transparency, and accessibility for every resident.

Services Available

• Arm Licenses (7 services)
• Motor Vehicle (22 services) 
• Housing Foundation (2 services)
• KP Traffic Police (1 service)
• Linkage of 45 services offered by Departments 
• Domicile | e-Stamping | Birth/Marriage/Death/Divorce/ Water Connection/Building Plan Approvals (Completed)
• Services (in-progress)
• Transport Department (Learner, driving License, International driving license, permits) (26 services) 
• Hunting license, possession license, shooting permits (6 services)
• Business NOCs 
• EPA Licenses and Trade Licenses

KP CERC

As KP advances into the digital era, the need for a level Cyber Security framework has become crucial to secure the digital assets from cyber threats. This Cyber Security framework shall not only ensure maximum security but shall also ensure maximum availability of trained human resource to address the challenges of cyber security. Therefore, to address provincial & national Cyber-Security challenges, KPITB has established KPCERC which aims to build capacity by leveraging expertise and skills in domains of cyber security. KP CERC is actively training skilled human resources to contribute towards empowering the government departments across KP along with industry by providing advisory in the cyber and information security area. It is empowering the government departments of KP with technology support by establishing and leading the Cybersecurity framework for the province along with establish Security Operation Centre (SoC) & Cyber Emergency Response Team (CERT) & guidelines for Cyber Emergency Incidence Response (CSIR).

Objectives

The objective of KPCERC is to ensure the health and quality of digital applications and
services & digital assets used, managed, or deployed by the government departments
across Khyber Pakhtunkhwa. KPCERC is accomplishing these by designing a KP Cyber-
security framework.

Benefits/Outcomes

• Data protection from unauthorized access, loss or deletion.
• Protection of intellectual property.
• Active monitoring for cyber-threats.

KP Citizen Facilitation

Citizen Facilitation Centers are one-stop service centers that are established to serve as an interface between the general public and government departments to help improve the transparency, accessibility, and efficiency of public service delivery systems. The focus is to provide consolidated access to various services such as the provision of domicile certificates, route permits, driving licenses, arms licenses, death certificates, birth certificates, divorce/ marriage certificates, affidavits, provision of Fard, mutation, character certificates, challan/ fine payments, vehicles registrations, transfer of ownership of vehicles, grant of water connections and supply of clean drinking water, etc.

Objectives

The main objective of modern CFC’s is to provide access to key public sector services fromvarious government departments through a single online interface, and speed up theservice delivery process avoiding any unnecessary delay, to increase public satisfaction, toempower citizens by getting updated status of the requested services through email andSMS alerts, and promote consistent coordination between government departments andcitizen.

Benefits/Outcomes

• Increasing government revenue.
• Minimizing cost to government (internal efficiency).
• Extending access to un-served groups.
• Citizen’s enablement.
• Acceleration of service delivery to citizens.
• Simplifying transaction procedures.
• Laying foundation for transparent and efficient service delivery.

Process Serving Agency

PSA is both Mobile and Web Application developed for the process automation of issuing of summons and notices from different courts. In the Manual Process, Respondent or a person who shall receive notice from honorable Judge may refuse in court that he/she didn't receive any notice from the Court, or on the other side a Process Serving Agent (PS Agent) who is responsible to dispatch the court's notice may not visit the desired place.

In order to overcome the issues in current practices, PSA application has been developed to improve the ongoing process. PSA web shall be used by Niab Nazir or Court itself to create new Notice, the Notice may be summon, Warrant, Notice Auction, Notice Property Plutch or any other type.

Objectives

The objective is to improve efficiency, transparency, resource tracking of key court processes.

Benefits/Outcomes

Efficiency

• Substantially improves the efficacy of key court processes.
• Track cases, maintain trial calendars and dockets, manage task notices, and regularly provide case status review dates

Public Confidence

• Improves public confidence in the courts, and the justice system overall.
• Help promote the protection of human rights, by better tracking of detainees and calendaring (and sending notices of) of trials and hearings.

Quality Of Justice

• Tracks the performance of judges or assigning case.
• Improves the overall quality of justice.

KP Official Web Portal

Khyber Pakhtunkhwa Web Portal is the official Citizen Gateway, a centralized access point of all Government departments & Directorates to provide authentic and updated information and for better delivery of government services to the citizens of Khyber Pakhtunkhwa. KP official web portal facilitates the citizens by providing them a one-window platform to access all the government department services details, Jobs, tenders, Acts and rules, and updated news and happening in the Khyber Pakhtunkhwa. Instead of hopping on various Government departmental websites, the Web portal provides you a single access point to know about the services and rights you are entitled to as a citizen of Khyber Pakhtunkhwa.

Objectives

The main objective of the web portal is to facilitate the citizens about the Government services in a convenient way with easy accessibility. All available services of the government related to the public are to be made online and accessible via Web Portal. 

Benefits/Outcomes

• Improved service delivery to the masses.
• Availability of jobs and tenders on a single platform
• Public awareness regarding the services providing by various government departments / directorates, autonomous bodies and DC offices.
• Ease of access to information to the citizens of Pakistan in general and to the citizens of Khyber Pakhtunkhwa specifically.
• All government departments get technical assistance and maintenance of their websites by a dedicated team.

ICT FACILITATION CENTER

ICT facilitation center aims provide Technical Support to all Government Departments and its attached formation of Khyber Pakhtunkhwa in terms of the development of new Software and Websites and customization of already developed software, needed on an urgent basis. To serve this purpose, a team of programmers implement change requirements, upgradations, migration services, and security patch management while reducing costs and timelines for even the most complex software changes according to the new requirements.

Objectives

To facilitate the government departments and its attached formation in terms of small-scale software development and customization of the existing software.

Benefits/Outcomes

• Improved and timely ICT support to Government Departments
• Reduce the risk of software’s becoming obsolete because of the changing requirements of the departments with the passage of time.
• Improved and timely ICT support to Government Departments
• Reduce the risk of software’s becoming obsolete because of the changing requirements of the departments with the passage of time

• To ensure data security and privacy during post-deployment scenarios where third-party vendors access to system or data is a security risk.

PAPERLESS GOVERNANCE

The paperless government project is a significant milestone towards transitioning to a sustainable and effective digital governance framework. It will make all the 32 administrative departments and 170 processes of the Khyber Pakhtunkhwa Government Departments paperless. This will essentially place Khyber Pakhtunkhwa among the few governments throughout the world where such systems are made in place.

Objectives

The objective of the paperless governance project is to introduce digital reforms by digitizing government departments and help making government affairs paperless, rendering antiquated file system useless.

Benefits/Outcomes

• Increased efficiency, productivity and Accountability
• Improving interoperability and coordination among government departments
• Transparency

E-Stamping

E-Stamping is an innovative digital solution introduced by the Khyber Pakhtunkhwa Information Technology Board (KPITB) to streamline and modernize the stamping process. With the aim of simplifying and expediting the stamping procedures, KPITB has implemented an efficient electronic system that revolutionizes traditional stamping methods. E-Stamping is a secure and convenient method for paying stamp duties on various legal documents, including agreements, leases, affidavits, and property transactions. Instead of the conventional manual stamp paper system, which often involved cumbersome paperwork, long queues, and potential delays, E-Stamping provides a user-friendly online platform accessible to individuals and businesses alike.

Objectives

1. Ease of Use: The E-Stamping platform developed by KPITB offers a user-friendly interface that enables individuals to effortlessly generate and purchase electronic stamps from the comfort of their homes or offices. The online process eliminates the need for physical visits to stamp vendors or government offices, saving valuable time and effort.
2. Efficiency and Accuracy: E-Stamping ensures accurate calculation of stamp duty based on the document's nature, value, and other relevant factors. The automated system eliminates the possibility of errors or miscalculations, reducing the chances of disputes and legal complications.
3. Accessibility: E-Stamping services are available 24/7, allowing users to generate and purchase stamps at their convenience. The platform is accessible from any device with an internet connection, enabling users to complete stamping procedures promptly, even during non-business hours.
4. Transparent and Traceable: The E-Stamping system maintains a comprehensive record of stamp transactions, providing transparency and traceability. Users can easily access and retrieve stamping information whenever required, ensuring accountability and auditability.
5. Secure and Tamper-proof: E-Stamps issued through the KPITB platform incorporate advanced security features to prevent counterfeiting and tampering. The digitally generated stamps bear unique identification numbers and encrypted codes, making them highly secure and authentic.
6. Cost-effective: E-Stamping eliminates the need for physical stamp papers and associated expenses, such as printing and storage. Users only pay the required stamp duty, reducing overall costs and minimizing the financial burden on individuals and businesses.
7. Integration with Financial Institutions: KPITB has collaborated with various banks and financial institutions to facilitate online payment of stamp duties. Users can conveniently make payments through multiple channels, including internet banking, mobile banking, and over-the-counter transactions.
8. Continuous Support and Assistance: KPITB provides comprehensive support and assistance to users through its dedicated customer service channels. Any queries, technical issues, or concerns related to E-Stamping are promptly addressed, ensuring a smooth and hassle-free experience.

Benefits/Outcomes

Floods Damage Assessment

The Flood Assessment Project, completed within an impressive timeframe of just 3 days by the Khyber Pakhtunkhwa Information Technology Board (KPITB), is a powerful and user-friendly tool designed to assess the impact of floods. This one-pager highlights the project's exceptional usability and key features, emphasizing its significance in aiding the recovery efforts for the affected regions.

Objectives

• To provide a user-friendly and accessible tool for assessing the damage caused by floods in Khyber Pakhtunkhwa.
• To identify the areas and sectors most affected by the floods.
• To understand the needs of the affected population and provide recommendations for recovery and rebuilding efforts.
• To foster coordination and collaboration among stakeholders involved in the flood recovery process.

Benefits/Outcomes

• Timely Assessment: The project's completion within 3 days allows for prompt decision-making and implementation of recovery measures.
• Informed Decision-Making: The comprehensive data analysis and recommendations empower stakeholders with valuable insights to make informed decisions.
• Efficient Resource Allocation: By identifying the specific needs of affected areas and sectors, the project optimizes the allocation of resources for maximum impact.
• Enhanced Collaboration: The project fosters coordination and collaboration among diverse stakeholders, creating a unified approach to flood recovery.
• Effective Recovery Planning: The tool provides a roadmap for recovery, guiding policymakers and organizations towards sustainable rebuilding strategies.

Digital Enrolment Platform

Our digital enrolment platform is a revolutionary solution designed to streamline the registration process, talent identification, and efficient utilization of sports facilities. We are dedicated to fostering a culture of sports and youth development in the province by providing a user-friendly platform that empowers athletes and enhances sports facilities. Usability: Seamlessly Register and Access Sports Opportunities: Our platform offers a seamless and user-friendly registration process for athletes and sports facilities. Athletes can easily create profiles, input their information, and indicate their sports preferences. Sports facilities can also register and provide details about their offerings. The platform ensures smooth communication and access to sports opportunities, connecting athletes and facilities efficiently.

Objectives

1. Talent Identification: Our platform incorporates talent identification features, allowing coaches and talent scouts to discover promising athletes based on their profiles, achievements, and potential. This enables talent development programs to identify and nurture exceptional athletes effectively.
2. Facility Utilization: The platform provides a comprehensive database of sports facilities, including their availability, location, and amenities. Athletes and organizations can easily find and book suitable facilities for training, competitions, and events. This optimizes the utilization of sports infrastructure and ensures efficient access for athletes. Goals: Fostering Sports and Youth Development:
3. Streamline the registration process and provide easy access to sports opportunities.
4. Identify and nurture talent for sports development programs.
5. Optimize the utilization of sports facilities for enhanced accessibility and functionality.
6. Foster a culture of sports and youth development, promoting overall well-being and community engagement.

Benefits/Outcomes

• Simplifies the registration process, saving time and effort for athletes and sports facilities.
• Facilitates talent identification and development, enabling athletes to reach their full potential.
• Enhances the utilization of sports facilities, maximizing their functionality and promoting a vibrant sports community.
•  Fosters a culture of sports and youth development, creating opportunities for personal growth, health, and community engagement.

Computer-Based Testing System

The Computer-Based Testing System (CBTS) for Cadet College South Waziristan is an innovative solution designed to ensure fair and efficient conduct of examinations while reducing administrative burdens. By leveraging technology, this system aims to provide accurate and timely results, ultimately promoting academic excellence within the institution.

Usability:

The CBTS offers a user-friendly interface that can be easily navigated by both students and administrators. It provides a seamless testing experience, allowing candidates to focus on their knowledge and skills without being hindered by complicated procedures. The system is designed to be accessible on various devices, ensuring convenience and flexibility for users.

Objectives

1. Secure Examination Environment: The CBTS provides a controlled and secure testing environment, eliminating the possibility of cheating or malpractice. It includes features such as randomized question orders, timed exams, and anti-cheating mechanisms to maintain the integrity of the assessment process.
2.  Question Bank Management: The system incorporates a comprehensive question bank that can be regularly updated and expanded. This allows for diverse and tailored exams, ensuring a wide coverage of topics and minimizing the potential for question repetition.
3.  Automated Grading: With the CBTS, grading is streamlined and efficient. The system automatically evaluates and scores the exams, significantly reducing the time and effort required for manual grading. This feature also ensures consistency and accuracy in the assessment process.
4. Result Generation: The CBTS generates results promptly, providing instant feedback to both students and administrators. This enables timely analysis of performance, allowing for targeted interventions and personalized feedback to improve learning outcomes.
5.  Enhance Examination Integrity: The CBTS aims to maintain the integrity of examinations by minimizing instances of cheating or misconduct, creating a fair and transparent assessment environment.
6. Reduce Administrative Burdens: The system seeks to alleviate the administrative workload associated with exam management, including question preparation, grading, and result generation. This allows educators to focus more on teaching and providing valuable guidance to students.

Benefits/Outcomes

• Fair and Transparent Assessments: The CBTS ensures that all candidates are assessed under the same conditions, promoting fairness and transparency in the evaluation process.
•  Time and Cost Efficiency: By automating various aspects of examination management, the CBTS reduces the time and resources spent on manual processes, resulting in cost savings for the institution.
• Improved Academic Performance: With timely and accurate results, educators can identify areas of improvement for individual students or the overall curriculum. This data- driven approach enables targeted interventions and supports the enhancement of academic performance.
• Enhanced Candidate Experience: The user-friendly interface and flexible accessibility of the CBTS provide candidates with a positive testing experience. It reduces stress, encourages focused preparation, and empowers students to showcase their true potential.

Career Development Platform

Our career development platform for civil servants is a transformative platform that offers interactive learning resources, skill development programs, and networking opportunities. We are dedicated to empowering civil servants to excel in their roles and contribute effectively to governance. By providing a comprehensive range of tools and resources, we enable civil servants to enhance their skills, knowledge, and networks for professional growth and impactful contributions.  

Usability: Simplifying Access to Career Development:

Our platform is designed with user-friendliness in mind, ensuring easy access and navigation for civil servants. With a user-friendly interface, civil servants can seamlessly explore the interactive learning resources, enroll in skill development programs, and connect with professionals in their field. Our platform is accessible anytime, anywhere, making career development convenient and flexible.

Objectives

1.  Interactive Learning Resources: Our platform offers a diverse range of interactive learning resources, including online courses, webinars, e-books, and video tutorials. Civil servants can access these resources to enhance their knowledge of governance, public administration, policy development, and leadership skills.
2. Skill Development Programs: We provide skill development programs tailored to the specific needs of civil servants. Through workshops, training sessions, and mentoring opportunities, civil servants can develop critical skills such as decision-making, strategic thinking, communication, and problem-solving.
3. Networking Opportunities: Our platform facilitates networking opportunities for civil servants to connect with peers, experts, and leaders in the governance sector. Conferences, seminars, and networking events enable civil servants to engage in meaningful discussions, share experiences, and build valuable professional relationships.
4. Enhance the professional capabilities of civil servants through accessible and high- quality learning resources.
5. Foster a culture of continuous skill development, enabling civil servants to excel in their roles.
6. Facilitate networking and collaboration opportunities to encourage knowledge sharing and best practices in governance.

Benefits/Outcomes

• Empowers civil servants to enhance their skills, knowledge, and networks for career growth and impactful contributions.
•  Provides a flexible and convenient platform for continuous learning, allowing civil servants to access resources anytime, anywhere.
• Enhances the quality of governance by equipping civil servants with the necessary tools and capabilities to navigate challenges effectively.
• Fosters a community of like-minded professionals, facilitating collaboration, knowledge sharing, and innovation.